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Shipping and Returns
Return Policy
 
Return Policy / Damaged Items                

 
Items purchased by INDIVIDUALS, LIBRARIES, LANGUAGE INSTITUTES, CORPORATIONS, PRIMARY AND SECONDARY SCHOOLS are generally non-returnable.
 

 
IBIS will accept overstock returns from college bookstores.
Go to Printable Bookstore Return Policy  
 

 
DEFECTIVE OR DAMAGED ITEMS:
If an item is received damaged, please keep all packing materials and notify IBIS immediately at 800-277-4247. The item will be discounted, credited or replaced after reviewing each case with the customer.
IMPORTANT: When reporting a damaged book, please distinguish between a book damaged in shipping versus a damaged book that was inadvertently shipped from our warehouse.

Please contact us before returning a defective or damaged item, since we may be able to issue credit without having the item returned to us.

 
 
 
Shipping
 


SHIPPING TIME
 
Most "in-stock" items usually ship in 1 business day.
(These items are found in the "IBIS INVENTORY", "COURSE BOOK" and "SALE" links.)
(These items are purchased on this website through our shopping cart.)
 
Non-inventory items must be purchased using our "Special Import Form".
(These titles are non-cancellable and non-returnable from the moment your order is placed with us.)
(Most German titles will take approximately 2 to 3 weeks to import.)
(Most French titles will take approximately 4 weeks to import.)
(Most Italian titles will take approximately 6 weeks to import.)
*Times vary depending on individual publishers. Some very small publishers take extra time to ship items.
 
 *IBIS is not responsible for delays due to publisher errors or publisher closings.
 


 
SHIPPING METHODS
 
US Postal Mail
Media Mail
Media Mail® service is a cost efficient way to mail books, sound recordings, recorded video tapes, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). This is a slow book rate option. You may receive delivery in a few days or few weeks.
 
Priority Mail
Priority Mail® will have your item delivered in an average of 2-3 mail days. (Please allow 1 day for order processing in addition to the transit times.)
 
UPS
 
UPS Ground Map
Business days in transit from International Book Import Service, Inc. in Lynchburg, TN 37352
*Transit days displayed are business days.
Please allow 1 day for order processing in addition to the transit times displayed above for in stock items.
 
 
(FedEx delivery is available upon request.)
For more information call: 800-277-4247


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