International Book Import Service, Inc.IBIS
International Book Import Service Lynchburg Court House on the Square Sam
IBIS was founded by sole owner, Barbara Patten, in 1989. Barbara began her business to provide German books for individuals and universities. As the business grew, it was apparent that her customers needed other imports, also. She expanded IBIS to include French in 1990 and Italian in 2007. In 1999, Barbara moved IBIS to a 15,000 sq. ft. building on the Square in Lynchburg, Tennessee, home of the world-famous Jack Daniel Distillery.
Barbara strives to provide a personalized service for her customers by delivering items quickly and efficiently at a price that's fair to everyone. Barbara's expertise is in German books since she speaks German fluently. Barbara loves this location, and she is an avid supporter in the community. Lynchburg is the only location for IBIS. IBIS handles a very large volume of titles every year with very few employees. A normal day consists of Barbara taking orders over the phone, quoting inquiries, and just giving her personal service to all of her customers.
If shipping is the question, Mark Kraus is the answer. Mark is native German and has been with the IBIS family since 1997. He is THE SHIPPER. Mark meticulously wraps your books to ensure they arrive in the best condition. This is a huge job in which Mark excels greatly.
Terri Millard has been with IBIS since 2004. She is a native of Lynchburg. Terri strives to give the same quality customer service and always has Barbara to back her up. When Terri isn't answering the phone with Barbara, you will find her purchasing, processing orders and returns, managing inventory, and developing this website.
Art Patten is Barbara's husband. He is retired from the Air Force and the Lockheed Martin Corporation. He would rather be fishing, but when he's needed at IBIS, he is there. Art takes care of the computers. He has been responsible for purchasing and installing all of our new hardware and has spent numerous hours adapting new software to the needs of IBIS.
Kylee and Lindsey are the current part-time members of IBIS. They started working afternoons while attending high school. Both have graduated and plan to stay with IBIS during the summers throughout their college careers. Kylee and Lindsey are life-savers. They can multi-task with the best of us. Both create invoices and credit memos for Barbara and are always ready to pick and pack books in an instant.
The most important employee at IBIS is Sammi-Girl, our four footed mascot with the pink rhinestone collar. She is an Australian Cattle dog. Sammi has been working at IBIS since 2000. Her job is to greet all FEDEX drivers, UPS drivers, visitors, and misdirected tourists. She is loved by all, but Sammi's true love is Barbara. No matter how busy the day, Barbara always takes the time to walk Sammi in our local park. If you are ever in Lynchburg, you might just run into them there.